Refund and Returns Policy

Az megadott információk és a BirdClose™ márka követelményei (Google Merchant Center megfelelőség, világos szerkezet, szakszerű és átlátható megfogalmazás) alapján elkészítettem a végleges, profi Return & Refund Policy szöveget angol nyelven.

A szöveg teljesen megfelel a Google Merchant Center előírásainak (tartalmazza a visszaküldési határidőt, feltételeket, költségeket, lemondási szabályokat és a feldolgozási időket), valamint az Ön által megadott adatokhoz igazított elérhetőségeket és márkanévet alkalmazza.

Return & Refund Policy – BirdClose™

At BirdClose™, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. As long as you contact us within 30 days from the date you receive your item, we will happily process your return or exchange request.

Please note: Any return or exchange request submitted after 30 days from delivery will not be eligible for a refund or replacement.

1. Return & Exchange Conditions

To qualify for a valid return or exchange, please ensure the following conditions are met:

  • Authorization Required: Items returned without prior authorization from our team will not be accepted.
  • Timeframe: Return requests must be initiated within 30 calendar days of receiving your shipment.
  • Item Condition: Items must be in their original condition—unworn, unused, unwashed, with all original tags attached, and in their original packaging.
  • Proof of Purchase: A valid order number, receipt, or proof of purchase is required.
  • Trackable Shipping: When shipping items back to us, you must use a trackable shipping method. We are not responsible for lost or un-trackable return shipments.

Non-Returnable & Non-Refundable Items:

  • Items on clearance/sale or purchased using promotional gift cards.
  • Products damaged or lost due to customer misuse, improper handling, or lack of care.

2. General Return Process

Step 1: Initiate Your Return

Contact us via email at explore@birdclose.com with your Order Number and clear photos and/or videos showing the items and their current condition. Our support team will review your request within 3 business days.

Step 2: Ship the Item Back

Once your return request is approved, we will provide you with the correct return address and detailed instructions on how and where to send your package.

  • Recommendation: Use a trackable shipping service with signature confirmation upon delivery. Items returned without prior approval will be rejected.

Step 3: Inspection & Processing

Upon receiving your return package, our quality assurance team will inspect the item within 3–5 business days to confirm its condition. Upon approval, we will process your requested replacement or issue a refund.

3. Return Shipping Costs & Fees

  • Defective, Damaged, or Incorrect Items (Our Fault): If the return is due to an error on our part (e.g., incorrect product sent, manufacturing defect, or quality issue), we will cover all return shipping costs and provide a 100% full refund or free replacement.
  • Change of Mind or Incorrect Order (Buyer’s Responsibility): If you wish to return an item because you changed your mind, no longer want it, or ordered the wrong product/size, you will be responsible for paying the return freight/shipping charges.
  • Restocking Fee: $0.00 — We do NOT charge any restocking fees to our customers.

4. Refunds

  • Refund Approval & Execution: Once your returned item is inspected and approved, a refund will automatically be credited back to your original method of payment within 2–3 business days.
  • Original Shipping Fees: Please note that original shipping costs incurred at the time of purchase are non-refundable.
  • Delayed or Missing Refunds: If you haven’t received your refund after 3 business days of approval:
    1. Re-check your bank account or payment provider balance.
    2. Contact your credit card company or bank; it may take additional processing time before a refund is officially posted to your statement.
    3. If you have completed these steps and still have not received your refund, please contact us immediately at explore@birdclose.com.

5. Order Cancellations

  • Before Shipping: You can cancel your order for a 100% full refund if you contact us immediately after purchase before the parcel has been shipped out.
  • After Shipping: Once your order has been dispatched/shipped, it can no longer be canceled. In this scenario, please wait for the package to arrive and follow our standard Return Process outlined above.

6. Need help? Contact Us

If you have any questions, concerns, or wish to start a return request, please reach out to our dedicated support team: